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Find answers to common questions about our services, compliance, and partnership.
Onboarding timelines vary based on your infrastructure complexity and requirements. Typically, from initial discovery through deployment, we allocate 4-12 weeks depending on scale and any necessary migrations. Simple deployments can be completed in 2-4 weeks.
Anchras guarantees 99.99% uptime SLA for all infrastructure services. We provide automatic failover, geographic redundancy, and continuous monitoring to ensure your infrastructure remains available. SLA credits apply if we fall short of this commitment.
We support GDPR, HIPAA, ISO 27001, SOC 2 Type II, and various industry-specific standards. Our infrastructure is built with compliance at the foundation level, including encryption, audit logging, access controls, and documentation for regulatory requirements.
Anchras provides dedicated private infrastructure with complete data sovereignty, no resource contention, and customizable architectures. Unlike public cloud, you have total control over your environment, guaranteed performance, and the ability to meet specific compliance requirements without shared responsibility concerns.
Yes, we provide comprehensive migration services. Our team handles everything from assessment and planning through execution and optimization. We minimize downtime, ensure zero data loss, and provide testing throughout the process. We work with legacy systems, other cloud providers, and physical infrastructure.
We offer 24/7 managed services with dedicated support teams. Response times are 1 hour for critical issues, 4 hours for high priority, and 24 hours for standard issues. Your team has direct access to our engineers for proactive monitoring and optimization recommendations.